Privacy Policy

Privacy Policy for JoJo's Interiors

This Privacy Policy outlines how JoJo's Interiors (“we”, “us”, “our”) collects, uses, and protects your Personal Information when you visit or make a purchase from our website (the “Site”).

Contact Information

If you have any questions about this Privacy Policy, require further information about our privacy practices, or wish to make a complaint, please contact us via email at jojosinteriors@hotmail.co.uk or by post at:

JoJo's Interiors:
Pillaton Garden Centre and Tearooms, Cannock Road, Pillaton, England, ST19 5RZ

Collecting Personal Information

When you visit our Site, we automatically collect certain information about your device, interactions with the Site, and details necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, “Personal Information” refers to any information about an identifiable individual.

Types of Information We Collect

1. Device Information

   • Purpose: To ensure the Site is displayed accurately and to analyse Site usage to improve our services.
   • Source: Automatically collected when you visit the Site via cookies, web beacons, log files, or similar technologies.
   • Personal Information Collected: Browser version, IP address, time zone, cookie data, viewed products, search terms, and interaction with the Site.

2. Order Information

   • Purpose: To process your order, including payment, shipping, and invoicing. To communicate with you about your order and provide tailored offers based on your preferences.
   • Source: Directly from you when you place an order.
   • Disclosure: Shared with our payment processor (e.g., Shopify).
   • Personal Information Collected: Name, billing and shipping address, payment information (e.g., credit card details), email address, and phone number.

3. Customer Support Information

   • Purpose: To assist with any queries or issues you may have.
   • Source: Provided by you when you reach out to us for support.
   • Personal Information Collected: Name, contact details, and any information relevant to your inquiry.

Minors

The Site is not intended for individuals under 18 years of age. We do not knowingly collect Personal Information from minors. If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us immediately so that we can take the necessary steps to delete the information.

Sharing Personal Information

We may share your Personal Information with third-party service providers to help us provide our services and fulfil contracts with you. For example:

• We use Shopify to power our online store. For more details on how Shopify handles your Personal Information, please see their privacy policy at https://www.shopify.com/legal/privacy.
• We may share your Personal Information to comply with legal obligations, respond to lawful requests (e.g., subpoenas or search warrants), or protect our rights and the rights of others.

Behavioural Advertising

We may use your Personal Information to deliver targeted advertisements or marketing communications. For example:

• We use Google Analytics to understand how customers interact with our Site. You can learn more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can opt-out of Google Analytics by visiting this link.
• We use Shopify Audiences to target ads to users who have interacted with other Shopify stores.

For more information on targeted advertising and how it works, please visit the Network Advertising Initiative’s educational page at https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can also opt out of some of these services through the Digital Advertising Alliance’s opt-out portal at https://optout.aboutads.info/.

Using Personal Information

We use the Personal Information we collect for several purposes, including:

• Providing our products and services to you.
• Processing payments and fulfilling orders.
• Sending updates about products, services, or promotional offers.
• Improving the functionality and content of the Site.

Lawful Basis for Processing

If you are a resident of the European Economic Area (EEA), we process your Personal Information under the following lawful bases, in accordance with the General Data Protection Regulation (GDPR):

• Your consent.
• Performance of a contract with you.
• Compliance with legal obligations.
• Protection of vital interests.
• Carrying out tasks in the public interest.
• Our legitimate interests (provided they do not override your rights and freedoms).

Retention of Personal Information

We retain your Personal Information for as long as necessary to fulfil the purposes outlined in this Privacy Policy unless you request that we erase it. For more information on your right to erasure, please refer to the 'Your Rights' section below.

Cookies

Cookies are small files placed on your device when you visit the Site. They help improve your browsing experience by remembering your preferences and actions across pages. We use cookies for various purposes, including functionality, performance, and advertising.

You can control and manage cookies through your browser settings. However, disabling cookies may affect the functionality of our Site.

For more information on managing cookies, visit www.allaboutcookies.org.

Your Rights

Under the GDPR, you have the following rights regarding your Personal Information:

• The right to access your Personal Information.
• The right to correct any inaccurate or incomplete Personal Information.
• The right to request erasure of your Personal Information.
• The right to object to processing or withdraw consent.
• The right to data portability.
• The right to lodge a complaint with a supervisory authority (e.g., the Information Commissioner’s Office in the UK: https://ico.org.uk).

To exercise any of these rights, please contact us using the contact details above.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our practices or for legal/regulatory reasons. Any updates will be posted on this page with the revised date.

Complaints

If you are not satisfied with our response to a complaint, you have the right to lodge a complaint with the relevant data protection authority.

Last updated: 26th January 2025